Reference

Understand Your Rights Before You Play

These legal terms set out what 222kd is responsible for, what you agree to when you open an account, and how eligibility is determined based on your local law and region.

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket payment scopeData and privacy rights
222kd Understand Your Rights Before You Play
CONTACT LEGAL TEAM

Reach Us on Legal Matters

If you have a question about your account agreement, want to request a change to your stored data, or need clarification on eligibility in your region, our support team handles legal queries through the channels below. For wallet-specific disputes involving bKash, Nagad, or Rocket transactions, include your transaction reference when you write in — it speeds up the resolution process considerably.

Live Chat Start a chat session directly from your account dashboard. Reference your account ID when raising a legal query so we can pull the right records.
Email Support Send your legal request or data query to our support address. Attach any wallet transaction references for bKash, Nagad or Rocket disputes.
Account Help Centre Log in, head to Account Settings, then select Help. The legal section lists common queries about terms, eligibility and account closure steps.
HOW WE HANDLE THIS

Data, Cookies and Account Security at 222kd

Your account data is handled with care. We collect only what is needed to verify your identity, process your wallet transactions — whether through bKash, Nagad, or Rocket — and maintain account security. Data is never sold to third parties. Cookies on the platform track session state and payment flow, not personal browsing history outside our domain. You can request a copy of your stored data or ask for an account deletion through the Help Centre under Account Settings.

Data Retention

We retain your account data for as long as your account is active and for the period required under applicable financial and regulatory rules in your region.

Cookie Policy

Session cookies keep your lobby state intact across bKash, Nagad and Rocket payment flows. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login triggers an OTP verification to your registered mobile number. SSL encryption covers all data in transit between your device and our servers.

Data Access Requests

To request a copy of your data or ask us to delete your account records, go to Account Settings and select the Data Request option. We respond within the period required by applicable law.

Common Questions About Our Legal Terms

Below are the questions we hear most often about account agreements, eligibility, data rights and how our terms apply to wallet transactions. If your question is not here, use the Live Chat or email channel described above.

Access and legal applicability depend on your local law and eligible region in Bangladesh. Where local law permits, the full account agreement applies to your use of the platform.

If your account is suspended, any pending transactions linked to your bKash, Nagad or Rocket wallet are paused. You can contact support with your transaction reference to clarify the status.

Log in, open Account Settings, and select the Data Request option. We process the request and provide your stored data within the timeframe required under applicable law.

Yes. Submit an account closure and data deletion request through Account Settings. We retain only what financial rules require us to keep; the rest is removed from our records.

Raise a dispute through the email or Live Chat channel. Include your Rocket, bKash or Nagad transaction reference number so we can review the specific wallet record quickly.

We update the terms when needed and notify you through your registered account. Continuing to use the platform after a notified update means you have accepted the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.